Returns & Refunds

How do I make a return?
If you wish to return an item that is no problem. We’re happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 30 days of receiving your order.

Please note we do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Panasia Home. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3 business days.

To make the return process as quick and smooth as possible, please follow the below steps:

1. Contact us via our service@panasiahome.com within 14 days of your delivery to let us know you would like to return or exchange as well as why you would like to do so.

2. Make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Items must not have been used or assembled in any way. Please include the return slip in the box or write your order number on the outside.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a refund refund.
Contact us via service@panasiahome.com to have your order canceled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days.

Order Cancellation after Shipment:
If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a refund minus a flat recall fee of £15. After receiving the returned item, the refund minus a flat recall fee will be credited back to your original payment account within 3-5 business days.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return. We will require images and/or video of the product as well as the package box.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at service@panasiahome.com before returning the item.

Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return or free pick up service. After receiving your returned item, please send us an email to service@panasiahome.com indicating your order details. We will, upon request, send you the correct item or issue the refund.

Item Damaged during Transit:
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at service@panasiahome.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at service@panasiahome.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will likely to take 7 days until a formal confirmation can be received from the shipping company.

Faulty items or missing parts should be reported within 48 hours after delivery. Please email to service@panasiahome.com with a description and photos of the defects.
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.


Receiving your refund
We’ll refund your money in the same way you paid for your product.

  1. By credit or debit card - Your money will go back onto the same card.Please allow up to 5 working days for the refund to show in your account.
  2. By Bank Transfer – All bank transfers refunds will go back into the same bank account.

Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.

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